Call Recording:
Recording and storing calls for quality assurance, training, and compliance purposes.
3cx Omnichannel Cloud Contact Center , Connect, Communicate, and Collaborate
3cx Omnichannel Cloud Contact Center , Connect, Communicate, and Collaborate
Why Choose 3CX?
VoIP and PSTN Integration : 3CX allows you to make and receive calls via Voice over Internet Protocol (VoIP) as well as connect to the Public Switched Telephone Network (PSTN)
Unified Communications : Experience the power of unified communications with 3CX. You will bring together voice, video, chat, and more in one intuitive platform, breaking down communication barriers and fostering collaboration among your team members, whether they are in the office, working remotely, or on the go.
Flexible Deployment : Whether you prefer on-premise or cloud-based solutions, 3CX offers the flexibility you need. Custom the deployment to match your business requirements, ensuring a smooth integration with your existing infrastructure.
Cost-Effective Communication : NO expensive phone bills OR complicated communication systems anymore. 3CX is designed to be cost-effective, allowing you to save on both initial setup costs and ongoing maintenance.
Scalability : As your business grows, so should your communication system. 3CX is easily scalable, accommodating the changing needs of your organization. You can add new users, integrate additional features, and expand your communication capabilities effortlessly
Security : Security is a top priority, and 3CX is equipped with advanced security features to protect your communications. You will benefit from encrypted calls, secure web conferencing, and the latest security protocols to keep your business communication safe from potential threats.
What are the features and functions of 3cx?
3cx has hundreds of features and functions that will be of interest to all businesses. Some of those functions are set out below
Call Recording:
Recording and storing calls for quality assurance, training, and compliance purposes.
Auto Attendant:
Creating automated menus to guide callers to the appropriate department or person.
Presence Management:
Seeing the availability status of team members in real-time.
Call Queues:
Ability to set up call queues to manage and distribute incoming calls among available agents or departments.
Call Reporting:
Detailed call reports provide insights into call patterns, helping businesses optimize their communication strategies.
Web Conferencing:
Conducting video conferences and online meetings, facilitating collaboration among team members regardless of their physical locations.
Softphone Support:
The ability to use software-based phones on computers or mobile devices to make and receive calls, eliminating the need for physical phones.
CRM Integration:
Integration with Customer Relationship Management (CRM) systems to enhance customer interactions and keep track of communication history.
Mobile Apps:
Accessing communication features on the go through mobile applications, enabling remote work and flexibility.
Security Features:
3CX includes security features such as encrypted communication, firewall traversal, and protection against unauthorized access.
Remote Working Support:
The system is designed to support remote work, allowing users to connect from anywhere with an internet connection.
Integration with External Apps and Services:
3CX can integrate with various third-party applications and services to enhance functionality and workflow.
Fax Support:
Ability to send and receive faxes through the 3CX system.
Our team of experts will guide you through the seamless implementation and integration of 3CX into your business environment. We ensure a smooth transition, minimizing downtime and maximizing productivity.
We empower your team with the knowledge and skills to leverage 3CX to its full potential. Our training sessions cover everything from basic functionalities to advanced features. Plus, our dedicated support team is always ready to assist you with any questions or issues.
Every business is unique, and your communication system should reflect that. We offer customization services to tailor 3CX to your specific needs, ensuring that it aligns perfectly with your business processes.
You can focus on your core business activities while we take care of the maintenance and updates of your 3CX system. Our proactive approach ensures that your communication infrastructure remains reliable and up to date.